The number of eGov Mobile users has increased to 13.2 million
The eGov GPT chatbot has been integrated into the application
Over 7 years, the eGov Mobile application has become one of Kazakhstan's key digital platforms, with an audience reaching 13.2 million users. Citizens have access to more than 1,100 government services on the platform, the press service of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic reported.
The first project - mGov - was launched in 2012. At that time, users could obtain address and pension certificates, pay fines and taxes. By 2019, the number of services had increased to almost 70. In the same year, developers introduced a new design and renamed the application to eGov Mobile.
In 2020, biometric identification appeared in the application, which simplified identity verification when receiving public services.
Then came the ability to issue an electronic digital signature (EDS) and sign documents using a QR code. As of September 2026, this service has been used almost 80 million times.
Rostislav Konyashkin, Vice-Minister of Digital Development, Innovations and Aerospace Industry of Kazakhstan, stated that the current monthly audience of eGov Mobile is 7.5 million people. Since the beginning of the year, over 20 million public services have been received through the application.
We continue to improve mobile government so that citizens can solve everyday issues faster, easier, and with minimal effort, without leaving home.
Developers have also integrated a smart assistant - eGov GPT - into the application. The chatbot helps users find necessary information, and with its help, over 50 government services can be obtained.
